Returns & Exchange Policy
Returns and Exchanges
Online purchases cannot be returned to a store, and in store purchases cannot be returned online.
*Please read the below information before submitting an online return request.
INTERSPORT Australia does not offer exchanges on products purchased online. If you wish to exchange a product you’ve purchased, you will need to return your purchase for a refund and place a new order within 14 days of receiving the product. If your item is deemed a faulty product or differs significantly from the description, we will also refund your initial delivery fee (if applicable).
For all returns, items must be unworn or unused, unwashed, in original condition, with product swing tags still attached and in a resalable condition. Original packaging should also be returned if possible (including returned items to be packaged). If returned goods do not meet these criteria, a refund will be declined, and we will return the products to you.
- Receipt or proof of purchase is required with all returns
- Refunds will be provided back to the same payment type used at the time of purchase
For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund
INTERSPORT Australia is pleased to offer Free Returns on:
- product returned within 7 days of delivery
- product that is to be exchanged (under 5 kgs) and within 14 days of purchase
- product is faulty or not as advertised
A “change of mind” will not be eligible for a Free Return or refund on any delivery charges paid after 7 days of delivery. You will be required to pay the return delivery costs.
To return a product to us, you can contact us through the website or via the phone:
- Submit an Online Return Request
- Or Call our Customer Service Help Desk on 03 8560 4677 from Monday to Friday 9:00am – 5:00pm (AEST).
Once we’ve collected your details we will then contact you via email with return shipping information and a free return label if eligible.
The return items must be unworn or unused, in original condition and in a resalable condition to be returned and refunded. This includes the original packaging of the item (the shoe box, product tags etc). If this packaging is damaged you will not be eligible for a refund so please send back in the same way as received to protect the product from damage in transit.
To post the item back to the store it was sent from go to your nearest Australia Post outlet:
- package up your item in a postage bag
- include your receipt or proof of purchase (The packing list)
- proof of any postage costs to be reimbursed for faulty items (if applicable)
- attach the shipping label we provided, and
- drop it off at the post outlet
If seeking a refund, please allow up to two (2) weeks from the day you return your package for your account to be credited. This allows for postage and banking delays, both of which are outside of our control and for our inspection team to assess your returned item/s.
Click & Collect orders
If you need to return or exchange all or part of your Click & Collect order, you can do so at your local INTERSPORT store. We accept returns on Click & Collect orders within 7 days of pick up and exchanges within 14 days of pick up (unless product deemed faulty).
Returns can be dropped off at your local INTERSPORT store, but the refund will be processed through the online store so the original payment method will be credited. Refunds will only be processed Monday to Friday.
INTERSPORT Australia returns and exchange policy is consistent with the ACCC guidelines. The policy only applies to footwear, apparel and small sports equipment and accessory items normally stocked by the majority of INTERSPORT Australia stores and on www.intersport.com.au
If a product or service you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. A consumer can ask for their preference of a free repair, replacement or refund, but are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it. If the consumer has a minor problem with a product or service, INTERSPORT Australia can choose to give you a free repair instead of a replacement or refund. When the consumer has a major problem with a product, you have the right to ask for your choice of a replacement or refund.
For more information regarding consumer rights please visit: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#more-information
If seeking a refund on what you deem a faulty product, we will assess your product looking to see if it is faulty or not as advertised. This may take up to 2 weeks. You will be notified of the outcome. Where possible, we will offer to repair faulty items. If the issue is not repairable or the same product is not available, you are entitled to a full refund in the original tender.
Please note that items that are damaged due of normal wear and tear are not considered to be faulty.
GET IN TOUCH
If you need to talk to our Customer Service Team contact us during business hours (9am to 5pm AEST Monday to Friday).